eLearning Module - Empathy is understanding and sharing other peoples' feelings. It is important in the workplace. Customers and clients want to feel valued for their business and understood when they have problems.
Employees want to feel understood by their coworkers and for their leaders to notice when they are unhappy or stressed.
In this course, you will learn what empathy is and why it is important to have empathy in the workplace.
When you have finished this course, you will learn how to show empathy and some ways to help you be empathetic towards others.