eLearning Module - Dealing with an upset customer or client can be hard.
It can be easy to feel frustrated, to shut down or to take it personally.
In this course, you will learn how to provide good service to customers that might be challenging to deal with.
You will better understand the most common reasons that cause customers to get upset and how to help them with their issues.
You will also learn some wonderful customer service tips.
eLearning Module - Empathy is understanding and sharing other peoples' feelings. It is important in the workplace. Customers and clients want to feel valued for their business and understood when they have problems.
Employees want to feel understood by their coworkers and for their leaders to notice when they are unhappy or stressed.
In this course, you will learn what empathy is and why it is important to have empathy in the workplace.
When you have finished this course, you will learn how to show empathy and some ways to help you be empathetic towards others.
eLearning Module - How do we make the most of the time we have?
Sometimes, it is easy to feel like there just are not enough hours in the day.
This course will help you learn to have better time management skills and offer seven tips to start managing your time better.
It will also look at tips for working long shifts and night shifts.
eLearning Module - A healthy workplace is one where all employees feel safe, comfortable and valued.
Feeling valued at work means getting praise or recognition from co-workers or your supervisor (boss) and being treated with respect.
When you feel valued at work you are more likely to be a good worker.
A positive (healthy) workplace causes less stress for employees.
As an employee, having good work habits will make you more successful in your work.